Responsible Gaming

Responsible gaming means approaching gambling as a form of entertainment that you control, not as a way to solve financial problems or generate regular income. The aim of this page is to help you observe your own behaviour, understand the risks involved, and reflect on whether gambling remains safe and enjoyable for you.

The Rivalo project on rivelo.bet is operated by Matchserv Solutions N.V., E-Commerce Park Vredenberg, Curaçao, company number 125676. The company operates under Curaçao licences 8048/JAZ2011-009 and 8048/JAZ2018-001, issued by Antillephone N.V. These offshore licences do not provide UK regulatory protection and are not issued by the UK Gambling Commission (UKGC). Access from the United Kingdom is officially restricted, and use of VPNs or mirror sites may lead to account closure and possible fund confiscation under "Prohibited Jurisdictions" clauses.

This page is therefore provided for information and harm-reduction purposes only. It does not encourage UK residents to circumvent geo-blocking or to gamble where it is unlawful. If you are in the UK, you should only gamble with UKGC-licensed operators. If you choose to interact with rivelo.bet from a prohibited jurisdiction, you do so at your own risk, without UKGC or UK Alternative Dispute Resolution protection.

Within these limits, Rivalo seeks to support safer play by offering guidance, tools, and signposting to independent organisations so that you can make informed decisions, set boundaries, and seek professional help whenever needed.

Risk Awareness

To gamble responsibly, you must first observe how gambling fits into your life, expand your understanding of the warning signs, and reflect honestly on whether your play is under control. Gambling can be enjoyable, but it carries financial and psychological risks, especially when it becomes a way to escape problems or regulate mood.

Possible signs that gambling may be becoming harmful include:

Gambling more frequently or for longer sessions than you originally planned.
Thinking about the casino or your bets when you should be focusing on work, studies, or family.
Chasing losses by increasing stakes or returning quickly after a loss to "win it back".
Spending more than you can afford, using money needed for bills, rent, food, or debts.
Borrowing money, using overdrafts or credit cards, or selling possessions to fund gambling.
Lying to family, friends, or colleagues about how much time or money you spend gambling.
Feeling anxiety, guilt, irritability, or despair linked to gambling outcomes or debts.
Neglecting work, education, relationships, or hobbies because of gambling.

Use the following short self-assessment to reflect on your behaviour. Answer each statement with "yes" or "no":

Do I often gamble longer or for more money than I intended?
Do I feel restless or irritable if I try to cut down or stop gambling?
Have I ever hidden gambling activity or lied about losses from people close to me?
Have I borrowed money, used credit, or missed essential payments because of gambling?
Do I see gambling as a way to fix financial problems or escape from stress, anxiety, or low mood?
Have others expressed concern about my gambling, even if I disagreed with them?

If you answered "yes" to one or more of these questions, it is important to pause, reflect, and consider using limits, breaks, or professional support. Experiencing problems is not a personal failure, but ignoring them can make the situation worse.

Limits & Tools

Setting clear financial and time boundaries is one of the most effective ways to keep gambling under control. Where available on rivelo.bet, you should use these tools proactively, not only after problems arise. Note that features may differ by jurisdiction, and access from the UK is restricted; in all cases, you remain responsible for your own decisions and must only gamble where it is legal.

Deposit Limits (Daily, Weekly, Monthly)

Deposit limits help you decide in advance how much you are prepared to spend, and prevent you from depositing more than that amount within a specified period. A common approach is:

Log in to your account on rivelo.bet (only if access from your location is lawful).
Navigate to the "My Account" or "Responsible Gaming" section, then select "Deposit Limits" or a similarly named option.
Choose the time frame you want to limit: daily, weekly, and/or monthly.
Enter an amount that you can comfortably afford to lose:
- Daily limit example: £10-£20 per day.
- Weekly limit example: £50-£100 per week.
- Monthly limit example: £150-£300 per month.
Confirm your settings. Increases may only take effect after a cooling-off period (for example 24 hours), while decreases should apply immediately.

Always base these limits on disposable income after essential expenses, and never on expected winnings.

Time Limits and Session Controls

Time boundaries are as important as money limits. Long, uninterrupted sessions increase the risk of poor decisions and chasing losses.

Session Timers: Where available, you can activate a timer in the "Responsible Gaming" or "Account Settings" area. Set a maximum session duration (for example 30, 60, or 90 minutes). When the limit is reached, you will receive a notification and may be logged out or required to confirm that you wish to continue.
Reality Checks: A pop-up reminder can appear at regular intervals (for example every 30 minutes) summarising your net results for the current session. Use these prompts to reflect on whether to stop.

Short Breaks ("Time-Out")

If you notice increased tension, impulsive decisions, or difficulty sticking to your own rules, a short, structured break can help you regain control.

Go to "My Account" > "Responsible Gaming" > "Time-Out" (or equivalent).
Select a period, such as 24 hours, 48 hours, or 72 hours.
Confirm your choice. During the time-out, you should be unable to place bets or deposit, and may be prevented from logging in.
Use this period to review your finances, speak with someone you trust, or contact a support organisation listed below.

Time-outs and limits are tools to support you, but they do not replace professional help if you are already experiencing harm. If you are located in the UK, note that these tools are not regulated by the UKGC in relation to rivelo.bet and may not be accessible due to geo-blocking.

Self-Exclusion

Self-exclusion is a stronger, long-term measure for people who recognise that they cannot currently gamble safely. It is a serious step that blocks your access to the account for an extended period and should be used alongside support from professionals and trusted people around you.

How to Request Self-Exclusion

Access your account on rivelo.bet (only if you are not in a prohibited jurisdiction such as the UK).
Navigate to "My Account" > "Responsible Gaming" > "Self-Exclusion" or a similarly titled section. If you cannot find it, contact support at [email protected].
Choose the exclusion period. Common options include:
- Minimum of 6 months.
- 1 year, 2 years, or 5 years.
- Lifetime (permanent) exclusion, which should be considered irreversible.
Carefully read the description of what self-exclusion means, then confirm your decision. You may be asked to tick a box and re-enter your password or send written confirmation by email.
Once processed, you should receive a confirmation message to your registered email address.

Consequences of Self-Exclusion

You will not be able to log in, deposit, or place bets for the duration of the exclusion.
Your account may remain closed even if you later ask to revoke the exclusion before the minimum period expires.
Any remaining balance should normally be available for withdrawal upon request, subject to identity verification, completion of anti-fraud checks, and any outstanding wagering requirements under the Terms & Conditions published on rivelo.bet or the associated rivalo.com documentation.
If you attempt to create new accounts or access via VPN or mirror sites from a prohibited jurisdiction (including the UK), the operator may close such accounts and may confiscate funds in line with "Prohibited Jurisdictions" clauses. This is not overseen by the UKGC or UK Alternative Dispute Resolution bodies.

Self-exclusion on rivelo.bet is not the same as national multi-operator schemes such as UK GamStop or Spain's RGIAJ. Because Matchserv Solutions N.V. does not hold a UKGC licence, rivelo.bet is not part of GamStop, and any self-exclusion you register here will not automatically apply to UK-licensed gambling sites. If you live in the UK, you should register directly with GamStop and use the UK resources listed below.

Support Resources

Professional, independent help is critical if you or someone close to you is experiencing gambling-related harm. All reputable support services encourage you to observe your situation honestly, expand your access to practical and emotional support, and reflect on the best plan to regain stability. The services listed here are external to rivelo.bet and operate under their own policies. They are not controlled by Matchserv Solutions N.V.

Local Support for the United Kingdom

National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and mobiles), 24 hours a day, 7 days a week. Live chat is also available at www.gamcare.org.uk. Language: English.
NHS Gambling Services: Information and access to free treatment through the NHS are available at www.nhs.uk. Language: English.
Gamblers Anonymous UK (GA): Peer support meetings across the UK and online at www.gamblersanonymous.org.uk. Languages: primarily English.
GamAnon (families and friends): Support groups for relatives and friends of people with gambling problems at www.gamanon.org.uk.

International Support Organisations

🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

National Self-Exclusion Schemes

United Kingdom - GamStop: Free multi-operator self-exclusion for UK-licensed online gambling at www.gamstop.co.uk. Once registered, you will be blocked from using gambling websites and apps operated by companies licensed by the UKGC for a chosen period (6 months, 1 year, or 5 years). Note: rivelo.bet and Rivalo are not UKGC-licensed and are not part of GamStop.
Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A government self-exclusion register that blocks access to licensed Spanish gambling operators. Further information is available from Spanish regulatory websites.

Blocking Software and Device Controls

Gamban: Software that blocks access to most gambling websites and apps on your devices. See gamban.com.
BetBlocker: Free blocking tool that limits access to gambling content across multiple platforms. See betblocker.org.
Parental controls and app store restrictions: You can also use native device controls to restrict downloads of gambling apps and access to gambling-related content.

Family and Friends Support

GamAnon (UK): Support meetings and resources for families and friends affected by someone else's gambling at gamanon.org.uk.
GamCare forums and group chat: Moderated online communities where people affected by gambling can share experiences anonymously and receive support: gamcare.org.uk/forum.
Gambling Therapy family and friends groups: Online forums and live support for affected others at gamblingtherapy.org.

All these services treat your contact confidentially within the limits of their policies and local laws. They are independent from rivelo.bet and Matchserv Solutions N.V., and their inclusion here does not imply that they endorse offshore or unlicensed gambling. If you are in immediate distress or at risk of harm, you should contact emergency services in your country.

Help for Family

Gambling-related harm rarely affects only the person who gambles. Partners, parents, children, and friends may experience stress, debt, and emotional strain. It is important to observe the situation calmly, expand your knowledge about addiction, and reflect on how to support the person while also protecting yourself.

How to Talk to Someone About Their Gambling

Choose the right moment: Speak when both of you are calm and not in the middle of a crisis or argument.
Use "I" statements: Focus on how their gambling affects you ("I feel worried when...") rather than accusing ("You always...").
Stay specific and factual: Mention concrete events (missed bills, mood changes) rather than general criticism.
Listen actively: Allow them to explain how they feel without interruption, even if you disagree.
Avoid ultimatums unless necessary for safety: Boundaries are important, but sudden threats can increase secrecy and shame.

Encouraging Support and Treatment

Suggest that they complete a self-assessment and contact a professional service such as GamCare, Gambling Therapy, or GA.
Offer to help them register with national self-exclusion schemes (e.g. GamStop in the UK) and install blocking software like Gamban or BetBlocker.
Encourage them to speak to their GP, who can refer them to NHS gambling treatment services (in the UK) or equivalent local services.

Support for You as a Family Member or Friend

Family support groups: Attend GamAnon meetings (gamanon.org.uk) or GamCare family support sessions and forums.
Professional counselling: A psychologist or psychotherapist experienced in addiction can help you manage stress, set boundaries, and develop coping strategies.
Financial advice: Seek independent debt counselling if shared finances or household bills are affected. In the UK, organisations such as StepChange and Citizens Advice provide free guidance.

Remember that, although you can encourage and support, you are not responsible for another person's gambling. Protecting your own wellbeing and safety is an essential part of any recovery process.

Operator's Commitment

Matchserv Solutions N.V., the operator behind rivelo.bet and the Rivalo project, recognises that responsible gaming practices are essential even in offshore environments. The company operates under Curaçao licences 8048/JAZ2011-009 and 8048/JAZ2018-001, validated through the Antillephone N.V. portal (for example via the licence validator). However, these licences do not equate to UKGC authorisation, and UK-specific player protections and dispute mechanisms do not apply.

Internal Monitoring and Risk Checks

Within the limits of its Curaçao regulatory framework, the operator aims to observe playing patterns, expand internal risk assessments, and reflect those assessments in proactive interventions. Typical monitoring may include:

Frequency and duration of sessions, especially very long or overnight play.
Sharp increases in stakes or deposit amounts, or repeated deposits in a short time frame.
Patterns of chasing losses or immediately redepositing after significant losses.
Use of multiple payment methods, failed deposits, or chargebacks.
Self-exclusion or time-out requests and attempts to reopen closed accounts.

Where such patterns suggest elevated risk, the operator may:

Display warning messages highlighting time spent or money lost.
Recommend limits, time-outs, or self-exclusion tools.
Request additional information or documentation (for example in relation to affordability or source of funds), in line with anti-fraud and anti-money-laundering procedures.
Temporarily suspend an account while checks are carried out.

When Support May Contact You

Customer support may proactively contact you via your registered email address if:

Your activity indicates potential harm (for example very high losses over a short period) and the account is not geo-blocked.
You have requested self-exclusion or repeatedly attempted to change responsible-gaming settings.
There are discrepancies in your account information that require clarification for security or regulatory reasons.

Communications may include information about setting limits, taking breaks, or seeking independent help. However, because the operator is not licensed by the UKGC, these measures are not supervised by UK authorities and may not meet all UK standards on affordability or source-of-wealth checks. For UK residents, the safest option is to use UKGC-licensed providers and support services.

Disputes should be sent to [email protected]. You may also contact Antillephone N.V. as the Curaçao regulator, but its involvement is limited and does not replace UK Alternative Dispute Resolution schemes such as IBAS. There is no guarantee of a favourable outcome, and you remain without UK statutory protection when using offshore services.

Updates

Responsible gaming standards, regulatory expectations, and internal procedures evolve over time. Rivalo and rivelo.bet may therefore update this page, their Terms & Conditions, and internal policies to reflect changes in law, best practice, or the services offered.

You may be notified of significant updates through:

Email notifications sent to the address registered on your account, summarising major changes.
On-site messages or banners displayed after login, asking you to review updated responsible gaming information or Terms & Conditions.
Dedicated news or policy sections on rivelo.bet where updated documents and responsible gaming statements are published.

You are responsible for regularly checking this page and the main Terms & Conditions to stay informed. Continuing to use the services after changes take effect may be treated as acceptance of the updated conditions, subject to applicable law in your jurisdiction.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, need help setting limits or self-exclusion, or wish to raise concerns about your gambling behaviour, you can contact the operator using the details below. Please remember that Matchserv Solutions N.V. is an offshore operator licensed in Curaçao, not by the UKGC, and that UK residents should prioritise contact with UK-based support services listed above.

Responsible Gaming Contact Details

Email (Responsible Gaming & Complaints): [email protected]

Telephone: A dedicated telephone number for responsible gaming and complaints has not been specified for Rivalo. For immediate emotional support in the UK, please contact the National Gambling Helpline on 0808 8020 133 or other helplines listed in the Support Resources section.

Online Feedback and Support Requests

Where available on rivelo.bet, you may also use an online contact or support form. Mark your message clearly as "Responsible Gaming" so it can be prioritised. A typical request may ask for assistance in setting limits, applying self-exclusion, or clarifying responsible gaming policies.

Please allow a reasonable time for a response. If you are at immediate risk of harming yourself or others, or in a severe financial crisis, contact local emergency services or a national helpline without delay. Gambling is strictly for adults aged 18+ and must only be undertaken where it is legal and regulated in your place of residence.